Return, Exchange & Refund Policy

Kindly Note: Nirva Ethnic does not offer refunds. We only provide exchanges in accordance with the terms mentioned below.

At Nirva Ethnic, customer satisfaction is our priority. We take every effort to provide quality products at the best possible prices. However, if you receive a defective or incorrect product, you may request an exchange subject to our policy.

Exchange Request

• Exchange requests must be raised within 24 hours of receiving the order.
• To request an exchange, please email us at nirvaethnic1@gmail.com within 24 hours of delivery.
• Requests raised after 24 hours will not be eligible for exchange.
• Exchange requests are valid only after approval from our team.
• Only one exchange is permitted per order.

Defective or Incorrect Product

If you receive a defective or incorrect product, you must provide a complete pre-opening/unboxing video within 24 hours of receiving the parcel.

The video should clearly show:

• The sealed parcel before opening
• The parcel opening process
• The product received
• Any defect or mismatch

Without a valid pre-opening video, we will not be able to approve claims for defective or incorrect products.

No Refund Policy

We do not offer refunds under any circumstances. Approved cases will only be eligible for exchange.

Shipping charges and COD charges are non-refundable.

Return Request / Cancellation Charges

If a return is mutually approved by our team, an amount of ₹200 will be deducted towards operational and shipping charges. This amount is non-refundable.